Question 1

How do I place an order?

Accepted Answer

Add products to your cart, open the cart and choose checkout. You can pay by card, pay cash on delivery or send the order to us on WhatsApp.

Question 2

Can I change or cancel my order?

Accepted Answer

Yes, until it ships. Contact us with your order number and we'll update it for you.

Question 3

Do I need an account?

Accepted Answer

No. Guest checkout works for every payment method; an account just lets you see your order history.

Question 4

How much is delivery?

Accepted Answer

Delivery is free on orders over $140. Below that it costs $9.99.

Question 5

How long does delivery take?

Accepted Answer

Most orders arrive in 1–3 working days in major cities and 3–5 days elsewhere.

Question 6

What is your return policy?

Accepted Answer

You can return unused items in their original packaging within 30 days for a full refund.

Question 7

How do refunds work?

Accepted Answer

Card payments are refunded to the same card within 5–10 days. Cash-on-delivery orders are refunded by bank transfer or wallet.

Question 8

Which payment methods do you accept?

Accepted Answer

Credit and debit cards through Stripe, cash on delivery, and orders confirmed over WhatsApp.

Question 9

Is paying by card safe?

Accepted Answer

Yes. Card details are entered on Stripe's secure checkout page and never reach our servers.

Frequently asked questions

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